Privacy Policy

Welcome to Zupiter.ai, an AI-native Vedic astrology application developed and published by AppZila ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, or use the Zupiter.ai mobile application (the "Application") on Android or iOS, when you use our web experience, and when you visit our website at www.zupiter.ai (the "Site").

Zupiter.ai provides personalised kundali generation, kundali matching, chart-based predictions, muhurat guidance, daily content, and conversations with AI specialist astrologers. To deliver these services, we process birth details, account information, chat messages, and related usage data as described below.

Please read this Privacy Policy carefully. By accessing or using the Application or Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use immediately.

This Privacy Policy applies to users globally, with particular relevance for users in India (our primary market), the Indian diaspora, the European Economic Area ("EEA"), the United Kingdom ("UK"), California (USA), and other jurisdictions. Where applicable law grants additional rights, those rights are described in the sections below.

We collect information that is necessary to provide, personalise, secure, and improve Zupiter.ai. The categories below describe what we may collect depending on how you use the Application.

We use the information we collect for the following purposes:

• Provide core services: Generate kundalis, matching analyses, predictions, muhurat suggestions, daily horoscopes, panchang content, and related reports grounded in your stored chart data.
• Power AI specialists: Inject relevant chart context, transit context, and conversation history into AI models so specialists can respond with continuity and personalisation.
• Multi-profile support: Let you save and switch between charts for family members and others you choose to add.
• Personalised teasers and alerts: Create short specialist-profile insights and send transit or daily digest notifications you opt into.
• Account and billing: Authenticate you, manage subscriptions and message allowances, process purchases, prevent fraud, and provide receipts or support.
• Improve the product: Analyse aggregated usage, diagnose crashes, evaluate feature performance, and train or evaluate systems only in ways consistent with this Policy and applicable law.
• Communicate with you: Send service notices, subscription reminders, support responses, and — where permitted — product updates or marketing communications you can opt out of.
• Safety and compliance: Enforce terms, detect abuse, respond to legal requests, and protect users, astrologers, and AppZila.
• Affiliate and partner experiences: Where remedies or product recommendations include affiliate links, process the minimal data needed to attribute a referral; purchases on third-party stores are governed by those merchants' policies.

Birth details are the foundation of Zupiter.ai. Without accurate date, time, and place of birth, we cannot generate a personalised Vedic chart or deliver chart-specific predictions and chat.

Conversations with AI specialists are processed to generate replies, maintain chat memory per specialist, and enforce plan-based message limits. Processing typically includes your message, relevant kundali and transit context, and prior conversation history with that specialist.

Zupiter.ai offers free features and paid offerings, including subscriptions, message top-up packs, one-time reports, and (where available) live sessions or events.

• Mobile in-app purchases: Processed by Apple App Store or Google Play. Their privacy policies govern payment credential handling.
• Web / direct payments: May be processed via Razorpay, Cashfree, or similar providers supporting UPI, cards, wallets, or EMI partners. Those processors handle sensitive payment credentials.
• What we store: Purchase records, plan entitlements, message/credit balances, and support-related transaction metadata.

Refunds follow the rules of the relevant store or payment provider and any refund policy we publish separately.

Depending on your device platform and the features you use, the Application may request:

• Internet / network access: Required to sync accounts, generate charts, run AI chat, deliver content, and process purchases.
• Notifications: Optional. Used for daily digests, transit alerts, and service messages if you enable them. You can disable notifications in system settings at any time.
• Storage / media (if applicable): To save or share PDF reports and image cards you explicitly export.
• Approximate location (if used): May be used to improve place-of-birth lookup or localise panchang/time features; precise continuous tracking is not required for core astrology features.

You can manage many permissions through your device settings. Denying optional permissions may limit related features but should not block basic browsing of free content where technically feasible.

We use analytics and crash-reporting tools (which may include Google Firebase Analytics, Firebase Crashlytics, or comparable providers) to understand feature usage, improve reliability, and fix bugs. These tools may collect device identifiers, session events, and crash stacks.

We configure these services to support product improvement and security — not to sell your personal information. Where required by law, we obtain consent or provide opt-out mechanisms for non-essential analytics or advertising technologies.

If advertising SDKs (such as Google AdMob) are enabled in a given build of the Application, ads may use advertising identifiers according to your device settings and applicable consent requirements. You can reset or limit ad tracking in your device privacy settings.

We rely on carefully selected third parties to operate Zupiter.ai. Categories include:

• Cloud hosting and databases: To store accounts, profiles, charts, chat history, and entitlements.
• AI / LLM providers: To generate specialist responses and narrative interpretations.
• Payment processors and app stores: Apple, Google, Razorpay, Cashfree, and similar.
• Analytics and crash tools: Such as Google Firebase (firebase.google.com/support/privacy).
• Messaging / push providers: To deliver notifications you enable.
• Affiliate merchants: If you follow a remedy or product link, the merchant's site is governed by its own privacy policy.
• Human astrologers: Independent professionals onboarded by us for booked sessions, receiving only information needed to fulfil the session.

We encourage you to review the privacy policies of these third parties. Where they act as our processors, they process personal data on our instructions. Where you interact with them directly (for example completing a checkout on their page), they may act as independent controllers of the data you provide to them.

We do not sell your personal data. We may share information only as follows:

• Service providers: Vendors who help us host, analyse, process payments, send notifications, or operate AI features, under contractual confidentiality and use restrictions.
• Human astrologers you book: Limited session-necessary information.
• Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect rights, safety, and security.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections. Your information may become subject to a different privacy policy if control changes; we will provide notice where required.
• With your direction: For example when you share a report card to WhatsApp or Instagram — the destination platform then processes what you share under its own terms.

We retain personal data only as long as needed for the purposes described in this Policy, unless a longer period is required or permitted by law.

• Account, profiles, and kundali data: Retained while your account remains active. If you delete a profile or your account, we delete or anonymise associated chart data within a reasonable period, subject to backup cycles and legal holds.
• Chat history: Retained to provide specialist memory and support, until you delete conversations/account or we purge inactive data under our retention schedule.
• Purchase and entitlement records: Retained as needed for accounting, tax, fraud prevention, and dispute resolution (often several years depending on applicable law).
• Analytics and crash logs: Typically retained for shorter operational windows (for example 90 days for crash reports, subject to provider defaults we configure).
• Support communications: Generally up to 24 months unless a longer period is needed to resolve an ongoing issue.

When retention is no longer necessary, we delete or anonymise data. If immediate deletion from backups is not feasible, we isolate the data from further active use until deletion completes.

We implement technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction, including:

• Encryption in transit: TLS for data transmitted between clients and our services.
• Access controls: Role-based access for staff and vendors on a need-to-know basis.
• Data minimisation: Collecting and prompting only what is needed for the feature in use.
• Vendor due diligence: Contractual and security expectations for processors handling birth data, chats, and payments.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain commercially reasonable protections appropriate to the sensitivity of astrology and chat data.

Zupiter.ai is intended for adults. The Application is not directed to children under 13 (or under 16 in the EEA/UK, or such higher age as required by local law), and we do not knowingly allow children to create their own accounts.

Parents or guardians may voluntarily save a child's birth chart under an adult account for family kundali or matching features. In that case, the adult account holder is responsible for the information provided and for supervising use.

If you believe a child has created an account or provided personal information directly in violation of this Policy, contact us at info@appzila.com. We will take steps to delete the information promptly where required.

If you are in India, we process digital personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable rules. For DPDP purposes, AppZila acts as the Data Fiduciary for personal data processed through Zupiter.ai.

If you are located in the EEA or UK, the GDPR or UK GDPR grants you rights with respect to your personal data. We are committed to honouring these rights.

If you are a California resident, the CCPA/CPRA grants you specific rights regarding personal information.

Zupiter.ai is operated from India and is available to users in India and globally, including diaspora communities in the United States, United Kingdom, UAE, Canada, Australia, and elsewhere. If you access the Application from outside India, your information may be transferred to, stored, and processed in India and in other countries where our service providers operate. Data protection laws may differ from those in your country.

By using the Application, you understand such transfers occur in accordance with this Privacy Policy and applicable safeguards. Users may also have rights under local laws such as Brazil's LGPD, Canada's PIPEDA, or Australia's Privacy Act. Contact us to exercise applicable local rights.

Zupiter.ai provides Vedic astrology content, AI-generated interpretations, and related tools for informational, cultural, and entertainment purposes. Nothing in the Application constitutes medical diagnosis or treatment, legal advice, financial advice, or professional counselling.

Remedies mentioned (including gemstones, rituals, fasting, or mantras) are traditional suggestions within an astrology context and are not guarantees of outcomes. Affiliate product links, where present, may generate revenue for us; they do not change your responsibility to evaluate purchases independently.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:

• Updating the "Effective Date" at the top of this Policy;
• Displaying a notice in the Application or on www.zupiter.ai; and/or
• Sending an in-app or email notification where required by law or appropriate given the change.

Continued use after the effective date of an updated Policy constitutes acceptance of the revised terms, except where additional consent is required by law. If you do not agree, discontinue use and request account deletion.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us using the details below.

For jurisdiction-specific requests, include "DPDP," "GDPR," or "CCPA" in your email subject line so we can process your request under the correct timeline.